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Claim presentation

Claim presentation

During transport damage or loss can occur to your shipment. In certain cases the carrier can be responsible. This all depends on condition of packages, condition of transport etc. The conditions are mentioned on the Bill of Lading in case of sea transport and on the Airwaybill in case of air transport. Also the general conditions of Seawings play a part in this.

Whether and how compensation can be received, is formalized in the conditions of the carriers concerned. Because transport is charged per kilo, compensation is also expressed in a maximum amount per kilo. On this page we give you an outline of the maximum liability with regards to the several modes of transport. Based on this overview, you may consider to take out transport insurance. We advise you to always do so in the case of sea freight and air freight.

Maximum compensation*:

Airfreight ca $20.00 per kilo. Convention of Warsaw

Seafreight ca $2.00 per kilo (max. $500).    B/L Condition

Courier ca $20.00 per kilo. Convention of Warsaw

Seawings N.V ca $2.00 per kilo (max.$2000). General conditions

The amount is expressed in SDR, Special Drawing Rights, and is related to the price of gold and may, therefore, fluctuate.

* Note: before you sign for receipt of goods at your destination, make sure the goods are undamaged! If damaged, a remark must immediately be made in writing. If you sign for a clean receipt any complaint or claim will not be accepted later on. Also, the carrier must be notified and held responsible as per conditions specified.

Please download your claim form here and send it to us via e-mail or fax.